Taking new technologies and overlaying them on today’s practices isn’t enough. Companies must undergo a transformation, a ‘digital transformation’, in order to fully reap the rewards. The adoption of the dynamo, a disruptive technology of the 19th century seen through the eyes of a victorian engineer, provides an insightful analogy.
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Is £20M an appropriate fine for British Airways from the ICO for the 2018 hack that exposed the personal data of hundreds of thousands of people, including credit card details?
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