Terms of Service

Please read this Terms of Service agreement carefully before using any Red Maple services or products, and to ensure that you understand yours and our responsibilities to you, and your data.

Last updated: 30 June 2021

The terms detailed in this Terms of Service are effective from the point in time at which you access or use any Red Maples Services and until the point in time your access or use of that service is terminated, either through service account termination or you are no longer actively using or able to use the service.


1. Definitions

  1. Red Maple Technologies”, “Red Maple”, “RMT”, “We” and “Us” refer to Red Maple Technologies Ltd, our Directors and our Employees.

  2. Service” or “Services” refer to any product, service, or application, which are maintained and or produced by Red Maple, and provided for your use by Red Maple.

  3. Termination”, “Account Termination”, “Account Deletion” or “Cancellation” refer to the termination of access to account, such that following the execution of the termination an individual will no longer be able to access the account.


2. User Rights and Responsibilities

  1. Acceptable use: Your use of a Red Maple Service must comply with that Service’s Acceptable Use Policies. Red Maple may review your use of our Services to ensure compliance with the terms of the relevant Acceptable Use Policy. You must read and accept the terms of any Acceptable Use Policies during the creation of Service accounts.

  2. Your responsibility: You assume full responsibility for any of your content shared or uploaded using any of Red Maple’s Services, including any lost content or lost information contained in the content.

  3. Privacy: To understand how Red Maple protects the privacy of your data, please read our separate Privacy Policy and ensure that you understand its contents.

  4. Content: Please don’t copy, upload, download or share content unless you have the right to do so. Do not share any content using a Red Maple Service which contravene that Service’s Acceptable Use Policy.

  5. Data fees: You are responsible for any data fees from service providers and mobile networks associated with devices on which you access Red Maple Services.


3. Accounts

  1. Age limit: To help ensure the safety of children on the internet, all users or Red Maple’s Services must be 18 years or older. If Red Maple determines that any Service accounts are for individuals under this age, then we will terminate this account to prohibit access to the Service.

  2. Creation: Any accounts for Red Maple Services must be created by individuals, meaning not created using automated processes, such as scripts or the use of “bots”.

  3. Ownership: Any single account for Red Maple Services must be created for and linked to a single individual, except if specific terms for a Red Maple Service clearly states that accounts may be linked to multiple individuals, such as organisations or groups.

  4. Credential privacy: You are responsible for ensuring the security and privacy of credentials, including passwords, multi-factor authentication codes, or other tokens, used to access Red Maple’s Services. Red Maple is not liable for any loss of data or information resulting in your failure to secure your own credentials.

  5. Credential uniqueness: You are responsible for ensuring that passwords used to access a Red Maple Service are unique to that specific Service and are not reused between Red Maples Services or any other third-party Service.

4. Paid Services

  1. Pricing: The pricing for specific Services provided by Red Maple shall be clearly communicated to you. Pricing shall either be available from the service web pages or will otherwise be communicated to you by Red Maple using other means, such as via e-mail.

  2. Pricing term: If you agree to a subscription price, then that shall remain the price for the length of your agreed subscription term. Subscription prices may be subject to change at the end of a subscription term.

  3. Pricing changes: If subscription prices are due to change at the end of a subscription period, then Red Maple shall provide you with reasonable notice of this change. Pricing changes shall be communicated by Red Maple prior to the renewal date.

  4. Cancellation: You may choose to cancel a paid subscription to a Red Maple Service at any time. The means to action this cancellation will depend on the specific Red Maple Service and shall either require you to inform Red Maple by e-mail, providing reasonable notice prior to the renewal date, or by actioning the cancellation through an automated tool provided for the Red Maple Service.

  5. Renewal payment failure: At the point of renewal of a subscription to a Red Maple Service, if for any reason subscription payment cannot be completed, then access to the paid functionality will cease at the end of the previous subscription term, which will typically be immediate.

  6. Paid Service cancellation access: If you choose to cancel a subscription to a paid Red Maple Service then, unless otherwise stated in terms specific for that Red Maple Service, your access to the paid functionality shall be available until the end of the subscription term.

  7. Free service access: If a paid Red Maple Service also offers a free tier, then on cancellation of a paid subscription the associated user account shall revert to the free service level, unless the account is also being terminated.

  8. Subscription changes: If a Red Maple Service provides different paid subscription levels, then you may choose to change your subscription to a different subscription level at any time.

  9. Account termination: If for any reason your account is terminated, then you shall no longer be able to access the paid service associated with the account. See Termination below.

  10. Cooling-off period: Following the start of a new paid subscription term for a Red Maple Service, either for a new account or for a renewal, you may contact us within 14 days of the subscription starting to request that your subscription is stopped and receive a full refund. This differs from a subscription cancellation (detailed above), and results in immediate suspension of access to any paid service functionality.


5. Termination

  1. Termination by you: If you are the owner responsible for any account for a Red Maple Service you may terminate this account at any time. The termination mechanism will vary between Services, but will either require you to contact Red Maple, such as via a support email address with instructions for us to terminate your account, or by using functionality built into the service enabling you to terminate or delete your own account.

  2. Termination by Red Maple: Red Maple reserves the right to terminate any account, which enables access to any Red Maple Service, at any time and for any reason. If account termination is deemed necessary by Red Maple, we shall endeavour to provide reasonable advance notice to the individual responsible for the account using contact details provided for the account, but Red Maple is not obliged to send this notification.

  3. Paid Services: If any accounts to be terminated for Red Maple Services are paid, then Red Maple shall ensure that no further payments are taken.

  4. Data Deletion: Following termination of any accounts you have with Red Maple Services, Red Maple shall delete any of your data associated with that account within 14 days of account termination.


6. Availability

  1. Commitment: Whilst Red Maple are committed to providing you with a reliable and secure Services, there may be periods when Services may be unavailable, or interrupted, particularly but not limited to periods of maintenance, or during periods of network or Service failure.

  2. Notification: Where possible, within reason and with a reasonable notice period, Red Maple will aim to send notifications to known users of our services to inform of any impending outages in Red Maple’s Services.

  3. Discontinued services: Red Maple may discontinue any of our Services at any time and without notification.


7. Disclaimer of Warranties

  1. Red Maple provides our Services as is, without any warranty. Red Maple disclaim all warranties, including express, implied, or statutory warranties.

  2. Whilst we strive to produce services meeting your needs, Red Maple does not warrant that any of our Services will completely fulfil your requirements:

    • that the services will be uninterrupted, timely, secure, or error-free

    • that the information provided through the services is accurate, reliable, or correct

    • that any defects or errors with the services or associated tools will be corrected

    • that the services will be available at any time or location

  3. When using Red Maple’s Services you release us, including directors, employees and affiliates from any claim, complaint, cause or action, controversy, or dispute, relating to, or resulting from any claim you have against third parties.


8. Limitation of Liability

  1. Limitations: You understand and agree that Red Maple will not be liable to you or any third party for any:

    • loss of profits

    • inability to use our services

    • loss of goodwill

    • loss of data

  2. Non-liability: You understand and agree that Red Maple will not be liable to you or any third party for any; incidental, indirect, special, consequential, or exemplary damages however arising from your use of any of our services.

  3. Red Maple’s liability: Red Maple’s liability is limited regardless of whether we have been informed of the possibility of damages or not, and even if a remedy set forth in these terms are found to have failed their essential purpose. Red Maple will have no liability for any failure or delay due to matters beyond our control.


9. Changes to These Terms

  1. Amendments: We amend these terms from time to time. Please check these terms regularly to ensure you understand the terms that apply at the relevant time of your use of Red Maple Services. Any continued use of Red Maple’s Services will be against the latest versions of these terms. Each published version of the terms will be marked with the modification date.

10. General

  1. Ending these terms: You may end these terms if you or Red Maple terminate all accounts you have with Red Maple services and you cease to use any Red Maple services and delete any Red Maple applications.

  2. English law: The terms of this policy, its subject matter, and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

  3. Questions: If you have any questions about the Terms of Service detailed above, please contact us at https://redmaple.tech/#contact.

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