Privacy Policy

Your privacy is important to us, and we take the protection of your personal data very seriously. This page describes our privacy notice.

Last updated: 30 June 2021

This page informs you of our policies regarding the collection, use and disclosure of Personal Information.

Thank you for choosing to be part of our community at Red Maple Technologies Ltd. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this policy notice, or our practices with regards to your personal information, please contact us at https://redmaple.tech/contact/.

1. Definitions

  1. “Red Maple Technologies”, “Red Maple”, “RMT”, “We” and “Us” refer to Red Maple Technologies Ltd, our Directors, and our Employees.
  2. “Service” or “Services” refer to any product, service or application, which are maintained and or produced by Red Maple, and provided for your use by Red Maple. Our Services include the main Red Maple website.
  3. “Termination”, “Account Termination”, “Account Deletion” or “Cancellation” refer to the termination of access to account, such that following the execution of the termination an individual will no longer be able to access the account.
  4. “Website” refers to our main Red Maple websites https://redmaple.tech/

When you visit our website, and more generally, use any of our services we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In this privacy notice, we seek to explain to you in the clearest way possible the information we collect, how we use it and what rights you have in relation to it. As privacy is important, we hope you take some time to read it through carefully. If there are any terms in this Privacy Policy that you do not agree with, please discontinue your use of our Services immediately.

This Privacy Notice applies to all information collected through our services, website, as well as any related services, sales, marketing, or events.

2. What Information do we collect?

2.1. Personal information you disclose to us

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when:

  • you register on the Website
  • you express an interest in obtaining information about us or services
  • you use any of our services
  • you participate in activities on the website or otherwise
  • you contact us

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make and the products and features you use. The personal information we collect includes the following:

2.2. Personal information provided by you

We collect names; email addresses; passwords.

2.3. Payment Data

We may collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument. All payment data is stored by Stripe, you can find their privacy notice here: https://stripe.com/gb/privacy.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2.4. Information automatically collected

In Short: Some information, such as your Internet Protocol (IP) address and/or browser and device characteristics, is collected automatically when you visit or use our Services.

We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preference, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operating of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. Further details on our use of Cookies can be found below.

2.4.1. Log and Usage Data

The information we collect includes log and usage data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files.

Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activities on a Service (such as the date and time associated with your usage, pages and files viewed, and other actions you take, such as which features you use), device event information (such as system activity, error report and hardware settings).

2.5. Red Maple Website

Depending on your interaction with our main Website we will collect the following personal information:

2.5.1. Google Analytics

Our Website uses Google Analytics that tracks users’ behaviour by the use of cookies. One way you can opt out of Google Analytics tracking is by using the Google Analytics Opt-out Browser Add-on.

2.5.2. Contact Form

We provide a Contact Form which collects the following information: Name; Email address; Phone number. We collect this information so we know who to respond to if you contact us.

2.5.3. Blog Comments

We provide a commenting feature on our blogs that allows you to comment on them. If you sign in to our Site in order to leave a comment, we collect some personal information about you that you have made publicly available, such as your name, email, and avatar image. We collect this information to identify who has left comments. You can delete any comments that you leave and they will not be retained.

3. How do we use your information?

In Short: We process your information for purposes based on legitimate business interests, the fulfilment of our contract with you, compliance with our legal obligations, and your consent.

We use personal information collected via our Website or Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interest, to enter or perform a contract with you, with your consent, and for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

  • To facilitate account creation and logon process.

  • To post testimonials: We post testimonials on our main Website and Service Websites that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update, or delete your testimonial, please contact us at https://redmaple.tech/contact/ and be sure to include your name, testimonial location, and contact information.

  • Request feedback: We may use your information to request feedback and to contact you about your use of our Services.

  • To enable user-to-user communication: We may use your information to enable user–to–user communications, with each user’s consent.

  • To manage user accounts: We may use your information for the purposes of managing your account and keeping it in working order.

  • To send administrative information to you: We may use your personal information to send you product, service, and new feature information and information about changes to our terms, conditions, and policies.

  • To protect our Services: We may use your information as part of our efforts to keep our Services safe and secure, for example, for fraud monitoring and prevention.

  • To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirement or in connection with our contract.

  • To respond to legal requests and prevent harm: If we receive a valid legal request, we may need to inspect the data we hold to determine how to respond.

  • Fulfil and manage your orders: We may use your information to fulfil and manage your orders, payments, returns, and exchanges made through our Services.

  • To deliver and facilitate delivery of services to the user: We may use your information to provide you with the requested service.

  • To respond to user inquiries, or offer support to users: We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

4. Will your information be shared with anyone?

In Short: We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfil business obligations.

We may process or share your data that we hold based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

  • Legitimate interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

  • Performance of a contract: Where we have agreed a contract with you, we may process your personal information to fulfil the terms of the contract.

  • Legal obligations: We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or act regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

  • Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

  • Engagements with vendors, consultants, and other third-party service providers:

    • We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work.

    • Examples include payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts. We may allow selected third parties to use tracking technology on the main Website or Service Websites, which will enable them to collect data on our behalf about how you interact with our Services over time.

    • This information may be used to, among other things, analyse and track data, determine the popularity of certain content, pages, or features, and better understand online activity. Unless described in this notice, we do not share, sell, rent, or trade any of your information with third parties for their promotional purposes.

    • We have contracts in place with our data processors, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They will also commit to protect the data they hold on our behalf, and to only retain it for the period we instruct.

5. Who will your information be shared with?

In Short: We only share information with the listed categories of third parties.

We only share and disclose your information with the following categories of third parties:

  • Cloud Computing Services
  • Payment Processors
  • Data Analytics Services
  • Data Storage Service Providers

If we have processed your data, based on your consent, and you wish to revoke your consent, please contact us using the contact details provided in this policy.

6. Do we use Cookie and other tracking technologies?

In Short: We may use cookies and other tracking technologies to collect and store your information.

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored in your browser.

Like many sites, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website or Services.

You can obtain up-to-date information about blocking and deleting cookies via these links:

To support the operation of Red Maple Services, we may use cookies and similar technologies (such as browser data cache, local storage and HSTS Policy) to access or store information.

7. How long do we keep your information?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than six (6) months past the termination of the user’s account.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

8. How do we keep your information safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be completely secure, so we cannot guarantee that hackers, cyber-criminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website or Services is at your own risk. It is your responsibility to ensure that any infrastructure, network, device and device accounts that you use to access Red Maple Services have the appropriate security controls in place.

9. Do we collect information from minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using our Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of our Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under age 18, please contact us at https://redmaple.tech/contact/.

10. What are your privacy rights?

In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right to:

  • request access and obtain a copy of your personal information
  • request rectification of your personal information
  • request erasure of your personal information
  • restrict the processing of your personal information
  • data portability to transfer your personal information to another company

In certain circumstances, you may also have the right to object to the processing of your personal information. To make such a request, please use the contact details provided below. We will consider and act upon any request in accordance with applicable data protection laws.

If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. Please note however that this will not affect the lawfulness of the processing before its withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

If you are a resident in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details here: http://ec.europa.eu/justice/data-protection/bodies/authorjties/index_en.html. If you are a resident in Switzerland, the contact details for the data protection authorities are available here: https://www.edoeb.admin.ch/edoeb/en/home.html. If you have questions or comments about your privacy rights, you may contact us at https://redmaple.tech/contact/.

10.1. Account Information

If you would at any time like to review or change the information in any account associated with a Red Maple Service or to terminate an account. Depending on the account management functionality provided by the Service, you can either:

  • Log in to your account settings and update your user account
  • Contact Red Maple or the Service’s support team with instructions to update your account

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

10.2. Opting out of email marketing

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that we think may be of interest to you.

You can unsubscribe from our marketing email list at any time by clicking on the unsubscribe link in the emails that we send or by contacting us using the details provided below. You will then be removed from the marketing email list.

We may still communicate with you, for example to send you service-related emails, which are not marketing, and are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

11. Controls for do-not-track features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

12. Do California Residents have specific privacy rights?

In Short: Yes, if you are a resident of California, you are granted specific rights regarding access to your personal information.

California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with any of our Services, you have the right to request removal of unwanted data that you publicly post on any of our Service Websites. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

13. Do we make updates to this notice?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

14. How can you contact us about this notice?

If you have questions or comments about this notice, please contact us at https://redmaple.tech/contact/ or by using any of the details below:

Address: Red Maple Technologies Ltd, Eagle Tower, Montpellier Drive, Cheltenham, Gloucestershire, GL50 1TA, United Kingdom.

Phone Number: +44 1242 474970

e-mail: privacy@redmaple.tech

Company Number: 11223788

15. How can you review, update, or delete the data we collect from you?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request contacting us at https://redmaple.tech/contact/.